I am a single parent/woman and we all know how people like to take advantage of women! Paul was definitely not that way. He found out what the problem was with my furnace and repaired it. He was very professional, courteous and efficient. He had the part I needed right on his truck and repaired my furnace the same day I called. A/C Service Master will be the company I call for problems with my heat and air from now on. I am glad that I found a company I could trust. Thank you, Paul.