My front door lock was broken in the lock postion.
This lock is very unique in design, but that did not prevent the repairman from going the extra mile to repair the exiting lock,although it required that he go to several stores to find the part. I'm sure the the average company would have reqested that I purchase a new lock. The serviceman had to make two trips and always kept me aware of his arrival time. The pricing was fair and reasonable.That's why I have to rate this company EXCELLENT!