LaraCat
TRUST RATING
Member since 11/22/2006
Reviews 2
Average Rating
Helpful Votes 1

Three Trips and $451 in labor for a $16 part

I had a problem with my HVAC system last year when the Atlanta heat really got going. My 4 year old Lenox A/C wasn't keeping up and was blowing 80 degree air so I called Moncrief. On their first visit, the technician was unable to identify the problem. This required a second visit from the supervisor, which I was charged labor for again. Once the supervisor determined the problem there was yet a third visit to install the part. All in all it was $451 for labor ($185, $152 and $114 respectively) and three visits to install a $16 part that was missing in the installation. And now that the heat is on in Atlanta again - almost exactly one year on - my now 5 year old A/C is showing the exact same problem. I will not use this company again for any work or repairs on my HVAC systems.

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Ridgeway Mechanical

Posted on: 11/22/2006

Stupendous -- Would Recommend Most Highly

I can't honestly say that I am a Ridgeway customer, but I will be. The day before Thanksgiving and my disposal clogs. Rather than driving out here and charging me for the work, which I would have been very happy to pay with a house full of guests coming tomorrow, Alan made some suggestions on how I might be able to clear the drain myself. IT WORKED!!! It's so rare to find that kind of customer service. Ridgeway will be tops on my list if I ever have a plumbing problem and I will suggest them to everyone who asks me to recommend a plumber. An honest, forthright man is a rare things in this business and in this day and age. Let me tell you, these guys are the real deal! Use them!

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