wow- they must've paid for the other reviews.
The most dishonest, customer service lacking outfit I have EVER dealt with. My car is older- 2003 and I was rear ended. The person who caused the accident had low budget insurance which was difficult to deal with. Brent assured me that my car would be repaired with all new parts and that I would be called every few days with an update about my car. The initial estimate was that it would take 2 weeks. Two and 1/2 weeks later, no call. I called and was able to find out that they had no idea when my car would be ready. When it was finally returned a month later, I was surprised to see that used parts were listed on my invoice. These parts were placed on my car without my prior consent or knowledge. I was told that they would do what they could to make it better, but they were not going to replace the part. BEWARE OF JIM ELLIS DEALERSHIPS!!! This is the second awful experience I have had with them (the last one was with the service department). I should have known better. Now my job is to educate everyone out there about my experience.