Member since 4/24/2010
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Floodmasters, LLC

Posted on: 10/22/2010

Mold Removed, Closet Renovated

When I saw some discoloration on the ceiling in one of my closets, I feared that I might have a mold problem. A friend told me he had a very good experience using Floodmasters recently, so I decided to give them a call. Much to my surprise, they showed up that very same day. Bob confirmed that I did in fact have mold growing on the ceiling of my closet. He and his team began work immediately, removing the damaged areas, taking appropriate action to contain the mold spores. They placed several "air-scrubbers" in the surrounding rooms, just as a precaution. And they identified and repaired a small leak in my roof that allowed moisture to seep through, causing the mold. The next day, I filed a claim with my insurance company. To make a long story short, the insurance adjuster gave me the run-around. When I told Bob about it, he said that he would take care of it. Two days later, I received an e-mail from the adjuster saying that they would pay for the repairs in full. Bob's willingness to deal directly with my insurance certainly made my life much easier. In the mean time, Bob's team went to work repairing the closet, which included some significant design changes that I requested. And it came out even better than I expected. The team at Floodmasters was prompt, professional and courteous. They were knowledgeable and thorough. And the quality of their work was outstanding. I could not have been more satisfied.

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