In 2012, we had our downstairs unit replaced by Reliable. It has worked great. In 2014, we had our upstairs unit replaced by Reliable. Michael Cole was the sales person for both units and we were very pleased. Terrell and Johnny installed the latest unit. They did a great job, protected everything, and cleaned up. Trane was out of my selected system, and I was upgraded to the next level without charge. It was the same energy specs, but the higher quality outside case. Great job both times.