Reliable, Responsive, Honest, Dedicated, Caring
Have hired many experts over the years, but never seen service as dedicated as that provided by Chris and his crew. We often felt bad for him and his crew the last few days - one phone call, and they would immediately drive 60 miles to come fix something minor, like changing a rat trap. Went beyond the call of duty, they certainly did, and many times during the last few days!
After disappointment with another rat removal expert who did not honor his own warranty, ASRR came and just blew us away with their sheer dedication. Rats had made our life unbearable. After Chris has removed them, we can sleep well knowing that if they ever come back, all I have to do is pick up the phone - he provides a 2-yr warranty on all his work, which I can extend going forward for a fee.
I thought such wonderful customer service comes at crazy premium prices, but Chris's rat-removal services were some 4 times cheaper than the previous gentleman who we had trouble with. (We hired Chris's team for insulation work as well.).
I was also impressed with the owner's and crew's knowledge on this and related subjects, from heat convection to termite habits. They alerted me to other problems with our house, such as termites.
There are so many other problems with our house we need fixed. We wish Chris would start companies for a whole bunch of things, and our search for a good electrician, plumber, landscaper, etc. would be over. - Dave and Natasha.