JRRILEY
TRUST RATING
Member since 5/17/2010
Reviews 2
Average Rating
Helpful Votes 0

Pat Murphy Electric Inc

Posted on: 5/26/2010

Great Job

We were pretty worried when we had to call someone out, but they charge a diagnostic that goes away if they do the repairs which seemed fair, and also we had to replace a few breakers for $45 dollars but they didn't charge us for 2 because the owner said he'd rather keep the good customer than make the extra dollars. Very impressive and the technician, Jimmy was very nice. Couldn't have had a better experience.

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Happy Customer!!

Well, in this economy the last thing I wanted to do was spend money on my ac, and when I saw the "no cost for freon" Casteel had in their commercial, I assumed (as a person of reasonable intelligence, right?) that there had to be some sort of catch. Well I am here to tell you that is not the case. While their diagnostic charge was about 5$ more than a larger company I won’t name, I found their prices to be more than fair, and the free freon to more than pay for that 5$. Additionally, everyone I spoke to at Casteel was a complete delight! From the customer service reps who apparently were actually educated in customer service, to the technician that came out-everyone really cared and gave that "family company" service, which I just feel like some companies have lost that in a misguided effort to be the cheapest. They have a new customer for life!

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