They wouldn't tell me the cost of a new water heater until they came to my house and charged me a $75 fee. The rep had a book that listed the prices, which they clearly could have quoted me over the phone. Turns out it was $3000 for a new tank. I had another plumber quote me $600 for the same tank over the phone. And I was still out the $75 just to learn that Gillece is a rip-off. To me that's a scam.