Apparently they are too busy to respond by phone
I hired Zerorez to clean our carpets before our baby arrived. They came out and cleaned all the carpets and the stairs, but did charge extra for pet stains. Before leaving the guys were able to up sell my husband on cleaning our kitchen tile. It was VERY expensive. We do have a rather large kitchen, but the price exceeding 400 dollars. He was sold on the fact that it would look great for "Years to Come!" as they have also quoted on their website. Well, my baby is 9 months old and our floor looks no better than it did before we spent 400 bucks for years of beauty. What irritates me the most is that I have sent two emails, and I have called three times to discuss this with their customer service. I have yet to get any sort of response. I am always told they are very busy and that I will be called back. I started calling well before Thanksgiving, and I'm still calling. I called for the three room special of 120.00 and ended up shelling out over 700.00! We won't be using Zerorez again.