Get it in writing!
Recently I had windows replaced by Mr Schantz's company. I had rainwater leaking into my house and needed the job done quickly. Mr. Shantz told me several times the job would be done in three weeks and four at the outside.
It took almost seven weeks for this whole issue to be completed, during almost all of which my leakage problem continued. Needless to say I wish I would have used another company and strongly suggest you do the same.
I'm avoiding mentioning several other issues with this company, because I simply do not think you would believe all that happened, let me just say it was a fiasco and it has taken me several weeks to calm down enough to write a review.
Bottomline- whatever they tell you unless it is in writing it doesn't mean much to this company.
P.S. When they respond count how many other people are to blame for this company's problems.