Member since 6/01/2010
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Rain B-Gone

Posted on: 6/1/2010

Defective Underdeck system

4 years ago Rain B-Gone installed an underdeck system that started leaking almost immediately. Initial complaint resulted in the installer coming back out once and making a few repairs; however, the leaking continued. Further phone calls went unanswered. Emails elicited a response noting that warranty work was 6-8 weeks out and someone would call to schedule. No phone call ever came. Further contact attempts went unanswered; however a blind call resulted in an immediate return call. When advised the call was in regards to repair/warranty work and not a new install, the same 6-8 week response was given. When pressed on the failure to respond earlier and the concern it could happen again, Rain B-Gone simply hung up.

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