Wrong sod, never bothered to replace plants
We hired Hastings to do our new backyard. The plan looked great and we decided to do it in stages to save money. At first, all was well. Within a year, however, some trees started to die. We called, within warranty to ask for them to come look. Someone came out and said they had been planted badly and would replace them. One was replaced and they were to return to do the others. No one came. When I called, our designer had left and we were told it was then the drought and they'd replace them later. Later, we called again and were told that we were out of warranty. The grass has never done well- we watered, followed directions etc. There is no guarantee on grass, but on further research I discovered that they put in a shade grass in an area that gets half shade and half full, full sun. The grass never had a chance.
Now we're re-sodding, replanting and calling someone else.