Velda, the receptionist, was very rude and unreliable. It took her two days to return my call to schedule the home inspection. That should have been a red flag! However, I decided to let her inspector do the job. Two days after the inspection date (although I was promised that the report would be available on the same day), I went over to her office to pay the fee and pick up the report. I gave her the check and sat down to review the report to make sure that all pages were there before leaving. However, as soon as she received the check from me, her courtesy to the customer went out of the door. She could not wait to throw me out of her office. She told me that I had to go somewhere else to look at the report. She even called a big fat guy Marko in the same building to come over to intimidate me and throw me out of her office. I am not sure what kind of business Velda is running. I would not go back to this company as long as Velda is there. I cannot imagine who in his or her right mind would hire this person as a receptionist. Mark Henderson is probably good at what he does; however, there are tons of other inspectors out there who would love to have your business and have their office staff treat you right.