PinAtlanta
TRUST RATING
Member since 6/10/2010
Reviews 2
Average Rating
Helpful Votes 2

So happy to be cool again

We were so happy Moncrief could come to our house so quickly after we discovered there was a problem with our air conditioner and called them to make an appointment. When the technician arrived he immediately located the problem and replaced the bad part (capaciter). He also added some coolant when he discovered it was low. He gave me some tips for maintaining our AC unit and preventing future problems. During this very hot time in the summer we are so thankful to have the AC functioning proberly again. They are also open on Sunday which was great for us. The cost for the part and coolant was very reasonable as was the cost of labor especially for the quality of work we received. My husband and I have made it a goal to recognize and praise quality service when we receive it and that is why I am rating Moncrief on Kudzu.

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Taylor Construction

Posted on: 6/10/2010

Pressured, Insulted, and Time Consuming

I could not agreee more with the reviews I have just read here. I came to this website to see what other people had to say about this company after our experience with them last night and observed just about everything described in the preceeding reviews. The sales associates tried to warm us up with small talk to seem more personable, then they took a look at our gutters, gave us a list of rerferences while they worked up an estimate, and came back into our home for the rest of the pitch. What they described looked and sounded like a great product and I still believe it is butthe price they quoted us was more than we could make a decision about quickly. They wanted to make the deal right then. I can not and never will make a split decision when $4000 is involved. They continued to question and pressure us, ask us for 5 referals, "called their boss" to get a better deal, and when it was finally 9:00 and we wanted to eat dinner we had to ask them to leave. We were totally turned off by this experience and will never work with them. I want to warn others and if they call me back I am prepared to let them know how dissapointed I am.

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