Complete mystery - wouldn't recommend
Our air conditioning unit broke down and based on the positive reviews at Kudzu and lower prices, we choose Milton to come repair it. The tech was on time and courteous and determined that it was a bad capacitor and motor. He left for an hour to get the parts (even though we had told Milton the exact model number of the unit - they don't carry Lennox parts with them), and when he came back he noticed that the coils were leaking (not sure why he didn't see this before he left and weird that outside coils would develop a leak - but that's another mystery). So now the repair cost would be over $1000, so we decided to replace the unit (it was 10 years old). We asked that the owner, Marty, come out and explain our options. Marty came the next day, on a Saturday, and explained everything very well. He promised a quote by Monday at noon. The quote never came, so I called the office Monday afternoon and asked to speak with him. He wasn't available, so I explained I was waiting for a quote, and I left my number and email address again. I never heard from the company again. Never sent me a quote, never called, nothing. Went with Reliable and they did a great job. They also explained all my options clearly, and specialize in Trane instead of Carrier. Are these Milton guys still in business? A complete mystery to me, but I cannot recommend them based on their unresponsiveness. I wish I had not wasted my time with them and gone to Reliable first.