review123
TRUST RATING
Member since 12/06/2006
Reviews 3
Average Rating
Helpful Votes 2

Milton Heating & Air LLC

Posted on: 8/12/2011

Complete mystery - wouldn't recommend

Our air conditioning unit broke down and based on the positive reviews at Kudzu and lower prices, we choose Milton to come repair it. The tech was on time and courteous and determined that it was a bad capacitor and motor. He left for an hour to get the parts (even though we had told Milton the exact model number of the unit - they don't carry Lennox parts with them), and when he came back he noticed that the coils were leaking (not sure why he didn't see this before he left and weird that outside coils would develop a leak - but that's another mystery). So now the repair cost would be over $1000, so we decided to replace the unit (it was 10 years old). We asked that the owner, Marty, come out and explain our options. Marty came the next day, on a Saturday, and explained everything very well. He promised a quote by Monday at noon. The quote never came, so I called the office Monday afternoon and asked to speak with him. He wasn't available, so I explained I was waiting for a quote, and I left my number and email address again. I never heard from the company again. Never sent me a quote, never called, nothing. Went with Reliable and they did a great job. They also explained all my options clearly, and specialize in Trane instead of Carrier. Are these Milton guys still in business? A complete mystery to me, but I cannot recommend them based on their unresponsiveness. I wish I had not wasted my time with them and gone to Reliable first.

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Fantastic Affordable Service

I had lightning strike near my house and lost 2 garage door openers. Went on Kudzu and noticed the large number of 5 star ratings for this company, so I called. Bill, the owner, picked up, and I went through my situation with him. He knows garage door openers inside and out and his prices he quoted seemed very fair compared to others I had gotten quoted. He came out the next day, and in about 1 hour fixed both doors, explaining every step of each repair. His total price was about 30% less than what I had been quoted by another well reviewed company on Kudzu. Can't recommend Bill high enough - fast service, got it right, explained what he was doing, and very competitive pricing. 5 stars isn't enough.

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All Metro Relocation Services, Inc

Posted on: 12/6/2006

Avoid at all costs

If you want your property damaged and then enjoy dealing with rude customer service, these are your people. I would have given them 0 stars if possible. I can understand how damage occurs during a move but I cannot understand how a company expects to stay in business with their customer service. Use someone else and save yourself the hassle.

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