Member since 6/23/2010
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Pet Hospital of Penasquitos

Posted on: 6/23/2010

Worst Experience EVER

This was our worst experience ever, We took our Pom in to Dr. Boyer, last week, and he was diagnosed with Luxating Patella on both his back knees, and he told us that he needed to have a surgery. He gave us a Written estimate, and we went a head and made an appointment to get this surgery done. Shorty after we found out that Dr. Boyer him self is not capable of performing such a procedure, and he is using a Freelancer NON Surgeon, NON Certified Dr, named : Rachell Brinton, so after many attempts trying to talk to this so called Dr. we finally talked to her, and she sounded very convincing, so we decided to give this a try. Today was the actual day of surgery, and after dropping off my dog, we got a call from her, stating that the cost of surgery will be 2 times more than what we had on the Written estimate, She was extreme unprofessional, Rude & talked extreme nonsense, so we decided to pick up our Dog, and have actual certified surgeon perform this surgery. When we went to pick up my Dog, they had already drugged him, and shaved. without our permission. Neither of the mentioned Dorctors. had a  decency to actually come to front desk and talk to us, they both 100% neglected us we received a very nasty attitude, and I don't know how they Drugged my Dog, but he was out of it when I brought him back, Please be advised that this So called Dr. Rachell Brinton, is only a Day taker, and she is not a Surgeon, or certified Dr.

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