ATLCustomer70
TRUST RATING
Member since 6/29/2010
Reviews 2
Average Rating
Helpful Votes 0

Georgia Skin Specialists

Posted on: 6/20/2013

Poor Customer Service

I sent the office payment in full for a bill in December. I paid by using the final amount on my flexible spending card plus a check for the difference. The office never processed the card and by not doing so the funds were not used in the calendar year. Medcom then denied the claim, a situation caused by their office not processing the payment. (for those who do not know, all funds on these med cards are deposited by the owner...in this case me...but must be used within the calendar year). So, this money was lost to me even though I had followed their directions to submit payment. I made the office aware. They refused to take responsibility and I had to pay the bill again. I have been seeing this doctor for many years as has my family and we are leaving. While I am angry about the money, I am more upset that the company refused to take responsibility for their actions. So sad to see such poor customer service to loyal customers.

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RESURGENS ORTHOPEDICS

Posted on: 6/29/2010

Poor Experience

My husband broke his wrist and was referred to this outfit. The care we received was completely lacking in terms of the flow of information and the concern on the part of the doctors. We are currently in the process of trying to get them to fix their error in billing to the insurance company and their attitude demonstrates zero concern for getting it done. We were simply told, "We'll have to wait to hear from the insurance company", which is fine. They will. But it is absurd for them to refuse to help when they know we were in-network patients and that they coded us as out-of-network. The surgeon demonstrated no ability to empathize with his patient and we continue to find him to be arrogant and dismissive with each follow up visit. The care was adequate, but far from excellent. If we ever find ourselves needing this type of care again, we will specifically seek another provider.

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