Customer Service Like I've Never Seen Before
Just a day after we had closed on a refinance with another mortgage broker that was not exactly truthful, we were referred to Reece Cohen at Southeastern Mortgage. Within hours, he provided us with a GFE that was far superior to the previous mortgage broker. Not only did he find us a better interest rate and minimal closing costs, he also managed to find a way to eliminate PMI. His customer service was incredible, as Reece replied to every question we submitted via email within minutes, almost instantaneously. The turnaround time on our refinance with Reece was only 2 1/2 weeks compared to the other organization which took three months. Oh, and the appraiser they used cost us $100 less than the first broker's appraiser. It was such a blessing that we were able to rescind our first contract with the first mortgage broker and proceed with Reece instead. I would highly recommend him to all my friends and family (and already have).