I'm embarrassed to say that I had a rat problem in my garage and attic. Tony very patiently showed me the problem areas and explained how they would complete the job. A team arrived on time and told me what to expect the first few days. Within the next few days, Critter Patrol will come back out and do an assessment and will then probably come back @ least 3 more times in order to fully complete the job. So far, I'm very pleased with their level of service.