PaulNOLA
TRUST RATING
Member since 7/28/2010
Reviews 1
Average Rating
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Edens Heating and Cooling

Posted on: 7/28/2010

Excellent service by referral on short notice

Our A/C broke suddenly on Monday night, so we called the company who installed the system, a very well-known and well-advertized company in the area. They were very busy and could not send someone out until Thursday. However, the nice lady I spoke with gave us the name & number of Eden's. She said that they did not refer out business lightly, but that Mr. Eden history with their referrals was excellent. I called Tuesday morning and heard back from Mr. Eden within a couple hours. I asked if we could get service that evening and he was able to fit us in working with our time available. Within a few minutes of arriving and examining our unit, he diagnosed the problem and explained that it was an easy fix. One part needed to be replaced, but he did not have one on hand. Using his knowledge and experience, he was able to make a combination of two components that provided the same electrical output and specs as the one that failed. After a few minutes of trial fitting, the power was turned on and the unit performed perfectly. If we had used someone with less experience and knowledge of their craft, I think we would have been asked to wait for the part to be ordered and a second visit to install it. I'm very happy Mr. Eden was able to fix it at once, as it has been extremely hot lately. Thank you so much Mr. Eden!

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