Still Waiting . . .
A cement company drilled a hole in my basement wall and the builder sent out PWI to fix the blunder. After about six months of asking them to come fix the problem I got a professional to come fix it. He was quick and the work seemed o.k. The problems came when I asked for the written guarantee they'd promised. For a year they said they would put it in the mail. After a year and a half of calling and asking for it (and being laughed at) they told me they probably wouldn't give me one, but they’d call the builder and then give me a call. Getting things finished shouldn't be this lengthy or frustrating.