Great Job at a Great Price
I was referred to James through a sister company, Action Pro Septic, since the septic system at my rental property was failing and I needed to know my options. I knew from others that the system couldn't handle the volume being used by my tenants, and the county informed me that they wouldn't permit any repairs given that the property now has access to sewer. James was very thorough and knowledgeable in explaining what was going on, and confirmed my conclusion that the only real option was to connect to sewer. He quoted a flat rate that was lower than other estimates I'd received in the past and stuck to that price despite several unforseen challenges that extended the completion of the job (sewer tap was at the junction of the utility lines for several surrounding properties and required digging by hand). The job was started a week later than planned, and I'll admit I got a little nervous after a couple of days of silence, then finding some of the reviews here (remember, I originally researched Action Pro). However, having dealt with numerous repairs and companies, I've come to understand that jobs rarely go according to plan and delays are inevitable. I didn't have an emergency situation, but I do wish I was better informed about exactly when my job would be started. But, I stuck with it, and so did James. In the end, he did great work for a great price. They even have an on-line portal where I was able to view/download the permit, pics, invoice, etc.