Very impressed with customer service
Very impressed with the service offered by Phil, the store manager. I took my car in for a lot of work today, brake pads, rear brake cleaning and adjustments, wheel alignment recheck, oil change, etc. When I left, I noticed that the oil change tag was still the old one, so I went back immediately to see if they were sure they did an oil change. They had forgotten to replace the tag but had done the oil change. A technician checked on it for me again to make sure, and the store manager also came to check for himself, since I had no idea how to check this myself. He explained to me what was what and showed me that it was changed (filter was new, oil looked fresh, and all other fluids were refilled), but to ensure my satisfaction, he offered a free oil change during my next service as well. He went above and beyond to take the time to check on everything and also took the extra step to win back my confidence. With all the work they did on my car today, I'm not surprised they accidentally forgot to change the tag; but I was very nicely surprised at the customer service and the genuine effort by Phil to ensure I was comfortable and satisfied with the work. They are a bit higher priced than other stores in the area, but they were willing to work with me as well. I left a very happy customer and look forward to continued business with them.