Very Very Pleased (Inv # 114049)
I have been pleased with Casteel at every stage. We replaced our furnace and air conditioner. Ryan, my sales guy fielded numerous phone calls and questions from me and always patiently answered. I decided on a duel fuel setup with a heat pump. Larry and Evan my installers were great. The furnace was in the attic so it was not an easy install. They hid the temperature wire behind a gutter so you can't see it from the outside. I called Larry and Evan with questions and they took care of me. They had to come back to replace some trim board that had to come down. They were on time and did a great job. I noticed a whine sound when the furnace would run and called Casteel. Ron, a technician came out and verified what I was hearing and recommended some additional flex duct be put in. Larry and Evan came back out and quickly installed it and it solved the problem. This was all included in my original price. So Casteel didn't just install the equipment they answered my questions and took care of my concerns. I was impressed that a 10 year labor warranty was included with my heat pump and furnace installation. Thank you to Ryan, Larry, Evan,Ron and everyone at Casteel.