G12345
TRUST RATING
Member since 8/16/2010
Reviews 3
Average Rating
Helpful Votes 0

Casteel Heating, Cooling & Plumbing

Posted on: 12/30/2010

Very Very Pleased (Inv # 114049)

I have been pleased with Casteel at every stage. We replaced our furnace and air conditioner. Ryan, my sales guy fielded numerous phone calls and questions from me and always patiently answered. I decided on a duel fuel setup with a heat pump. Larry and Evan my installers were great. The furnace was in the attic so it was not an easy install. They hid the temperature wire behind a gutter so you can't see it from the outside. I called Larry and Evan with questions and they took care of me. They had to come back to replace some trim board that had to come down. They were on time and did a great job. I noticed a whine sound when the furnace would run and called Casteel. Ron, a technician came out and verified what I was hearing and recommended some additional flex duct be put in. Larry and Evan came back out and quickly installed it and it solved the problem. This was all included in my original price. So Casteel didn't just install the equipment they answered my questions and took care of my concerns. I was impressed that a 10 year labor warranty was included with my heat pump and furnace installation. Thank you to Ryan, Larry, Evan,Ron and everyone at Casteel.

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Stucco & Masonry Renovators, LLC

Posted on: 9/8/2010

Great Customer Service for Stucco and Stone Work

We had a water leak above a window that was determined to be from an improperly installed diverter and stucco band by the builder. Needless to say having water drip inside during heavy rain is stressful. I found Ernesto and his company using Kudzu and called based on the solid reviews. He quickly called me back and had his stucco expert Oscar out the next day. Ernesto put me at ease saying that his reskimming process will solve any leak issues. He gave me options on how much work to do. To keep the color consistent we decided to go ahead and reskimm the whole front of the house. I had numerous questions throughout the process, and Ernesto and I talked pretty close to every day. He always quickly answered my questions. The work was done quickly. Oscar and his team did an excellent job. The color match was amazing. They were able to make some test holes to determine that there wasn't structural damage and even took photos for my records. I was very pleased with the end product. I also had them rebuild our stone entry way steps and landing. They took out the old stone that was thin and replaced it with thick flagstone. They even rebuilt part of the base that wasn't done properly to begin with. Miguel did an amazing job chipping and building the steps. It was a lot of hard work but now the front of our house has been transformed. We couldn't be more pleased with Ernesto and his company.

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Aaron Plumbing, Heating and Air

Posted on: 8/16/2010

Great Service

Chris came out and installed new sink and toilet water lines. He was willing to give me a discount since I had already bought the hoses. Very satisfied. He also quickly fixed a leaky outdoor faucet for me. Will definitely call them again if I need a plumber

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