kunjal03
TRUST RATING
Member since 12/20/2006
Reviews 2
Average Rating
Helpful Votes 0

Raburn & Raburn Plumbing

Posted on: 9/8/2009

RIPOFF

I had called these people to get an estimate to replace couple of leaky faucet stem in my bathroom sink. I got a quote of $189 per faucet stem from their tech. and was totally stunned at the price. Faucet stems run no more than $18 at a hardware store and takes about 15 minutes to replace so the quote I got was totally unreasonable. I paid them $79 service call fee and decided to call someone else. I called their office to verify their charges and George picked up the phone. He got defensive and sounded upset that I found these charges way too much. He kept justifying the cost by bringing up workers comp and other expenses. I have done major electrical and AC job this year and I told George that they too have workers comp. and insurance obligations but they were not ripping people off. My conclusion is that this company's goal is not to provide service by giving customers outrageous quote and then to make money by collecting $79 service all fee. BE AWARE OF THIS RIPOFF COMPANY.

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Absolute Home Improvement , LLC

Posted on: 12/20/2006

Great service

Tommy came out on time as promised and finished the project in few hours as we expected. He did an excellent job in fixing our damaged door frame and also gave us suggestions on other issues as well. He explained me why my door frame was damaged and suspected that other door frames might have the same problem. Sure enough, he was right and we ended up having a minor damage in our back door frame too. Thanks to his judgement, I won't have any further damage in other door frames. The only negative factor that I thought was that he didn't clean up after his work. Considering his experience and other positive reviews, I am sure that it wasn't intentional.

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