Will never call again

I went with Daffy Ducts to have my AC unit cleaned because they were offering $100 off, making it the cheapest price I could find. I should have known right then... I explained on the phone that I needed the evaporator coil cleaned, as well as the condenser coil and the ducts. I was assured that this could be done - they could even come out the following morning (on a Saturday!). I took the offer. When the techs showed up, they were not in any uniform, and looked rather rough. I greeted them in the yard and they proceeded to tell me they were having a rough morning because they had a bachelor party the night before. While explaining to them what all we needed done, one of the techs excused himself to take a personal phone call. The other tech continued to describe their previous night, from where they went to dinner to how they "ended up at the club at 2am and didn't get home until 4am". After his phone call, the first tech then explained that they could not clean the evaporator coil, it would require a different certification than what they had and would cost us another $200 - 300 more. They decided to take a look at everything else and went to the crawlspace. When they came back, they offered to do what they could, but we declined. When they were leaving, I asked if there was a fee for them coming out, they said, "No, but if you want to buy us lunch, you can". Very unprofessional from beginning to end.

Ideal Company

I was not able to be home when Scott came out (my husband was home), but I am so sorry that I missed him! After calling around, we did actually choose to go with another company because they were cheaper. When that company arrived, we immediately sent them back out the door and called Scott back. I am so happy that I did! They came out and did such a wonderful job cleaning our entire unit! You definitely get what you pay for - my AC is working perfectly now. They were very knowledgeable, professional, and courteous. While here, they even offered several tips to my husband to maintain the cleaning. I cannot say enough positive things bout this company - we will definitely be recommending them!