Response to Problem
When the scheduled and pre-estimated work on repairing several windows was begun, there was a problem with the expected results. I called the office and the owner, Bruce, came out the very next day to review my needs. He was excellent in his knowledge how to repair the window problem and his communication skills. He went out of his way to explain the solution and show me what it would take to complete the repair. For this excellent service call there was no charge and it was on the weekend.
Thank you, Bruce