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TRUST RATING
Member since 9/22/2010
Reviews 3
Average Rating
Helpful Votes 0

Jim Ellis Volkswagen of Atlanta

Posted on: 10/7/2010

they WILL work hard for you

Rick Fortnam has been the definition of what a customer facing individual should be. He is ALWAYS courteous, he knows me by name when I arrive, my loaner car is always available as promised, my car is clean and ready when promised. He IS customer service. I am in sales, and our manager challenges us to "under promise and over deliver" - and I can't think of a better phrase to describe Rick's service. As a result, he gained my commitment to exclusively use Jim Ellis Audi for my service needs over a year ago - and I have been nowhere else since. Also, I recently traded in my Q5 for an A4 at Jim Ellis - and then returned to trade the A4 in for an A6, also with Jim Ellis. You can thank Rick, Chris L. and Masud for my repeat (and continued) business.

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Jim Ellis Automotive Dealerships

Posted on: 10/7/2010

they WILL work hard for you

Rick Fortnam has been the definition of what a customer facing individual should be. He is ALWAYS courteous, he knows me by name when I arrive, my loaner car is always available as promised, my car is clean and ready when promised. He IS customer service. I am in sales, and our manager challenges us to "under promise and over deliver" - and I can't think of a better phrase to describe Rick's service. As a result, he gained my commitment to exclusively use Jim Ellis Audi for my service needs over a year ago - and I have been nowhere else since. Also, I recently traded in my Q5 for an A4 at Jim Ellis - and then returned to trade the A4 in for an A6, also with Jim Ellis. You can thank Rick, Chris L. and Masud for my repeat (and continued) business.

  • Overall
  • Quality
  • Service
  • Value

take negatives with a grain of salt

I felt compelled to write this review when I saw how many negative comments had been left. When you see all negative - take care to remember that people rarely post positive experiences. I have come to this office for almost 2 years and have always been pleased. The staff is knowledgeable and hard working. The doctors are all very experienced, clinically up to date, and have always given me sound advice.

  • Overall
  • Quality
  • Service
  • Value