they WILL work hard for you
Rick Fortnam has been the definition of what a customer facing individual should be. He is ALWAYS courteous, he knows me by name when I arrive, my loaner car is always available as promised, my car is clean and ready when promised. He IS customer service. I am in sales, and our manager challenges us to "under promise and over deliver" - and I can't think of a better phrase to describe Rick's service. As a result, he gained my commitment to exclusively use Jim Ellis Audi for my service needs over a year ago - and I have been nowhere else since. Also, I recently traded in my Q5 for an A4 at Jim Ellis - and then returned to trade the A4 in for an A6, also with Jim Ellis. You can thank Rick, Chris L. and Masud for my repeat (and continued) business.