I am never late. That is my self imposed rule. However, this reputation was put at risk n my way to this meeting, when my car got into a ditch which it could not get out of! Fortunately, I always keep the number of towing in Kentwith me, because I knew for a fact that these guys are known for their reliable service, and that their customer service is next to none. After calling, their technicians came and solved the problem for me at the most affordable price rates! I made it on time, hence, the reputation stays.