purnomo
TRUST RATING
Member since 10/21/2010
Reviews 2
Average Rating
Helpful Votes 0

Charged extra from the agreed upon service call

Decided to chose Reliable for diagnosing AC issues based on the Kudzu review. I was told over the phone $89.95 for service call on BOTH AC units. However, the final bill shows $89.95 + $59.95. I wish they are more transparent with the upfront diagnostic charge to say that it is per unit. The tech was able to diagnose the issue were due to the thermostat. And they want $280 each for the cheapest digital thermostat and I decline it since it is only cost $25 to get a new thermostat and < 15 minutes to install it. I tried to resolve it over the phone but they won't budge and insisted that it was our fault. I rarely left a negative feedback before even trying to resolve it offline but we couldn't come to an agreement over the phone. Upgrade the rating after mediation to correct the misunderstanding.

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Medallion Inspections

Posted on: 10/21/2010

Great service and very detail.

First of all, let me start by saying that I am a through and detailed person. I am always checking for the best review and price on the web. We called Medallion to inspect a home that we planned to purchase after we contacted multiple home inspectors. We found that not only Medallion has one of the best price, but they sent 2 people to inspect our home. After couple weeks, we also called them to ask about a leak in our roof (which our contractor thing that it was not in the home inspection report), they explained and even comes to our house to follow up. It turns out that it was in the report and the contractor was not reading the report correctly. Overall, I will strongly recommend Medallion for your inspection and will definitely use them again in the future.

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