ATLmom724
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Member since 10/27/2010
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Hennessy Honda Of Woodstock

Posted on: 10/27/2010

NEVER do business with Hennessy Honda!!!

I had a timing belt package done on my 2004 Honda Civic in April 2010 by Hennessy Honda for $700 dollars. Hennessy did not replace the $12 cam seals which are located below the timing belt and can ONLY be accessed by removing the timing belt. This is a normal and best practice service that other Honda dealerships perform. However, as a single mother who is an accountant, I didn't know that at the time given that I'm not a car guru. On Oct. 21st, 2010 my tensioner pulley broke because oil had been leaking inside that compartment for 6 months, unbeknowst to me, and caused the timing belt to slip, break a tooth and as a result, break the pulley. Hennessy would NOT honor the warranty and I had to bring my car to Honda Carland and pay ANOTHER $700 dollars to have the entire timing belt package re-done. The GM, the sales manager, Scott Bailey and Ed in the service department all were completely unwilling to help out in ANY WAY. DO NOT DO BUSINESS WITH HENNESSY. If you need Honda service go to Honda Carland.

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