Persistent & Honest in Complex Problems! A Genius!
Jeff "Genius" Gagne figured out why my furnace was knocking EXACTLY 64 times, quitting, and then repeating the same pattern. It was impossible to heat the house with all the racket. Three other contractors could not make it the day we hit 30 degree; Jeff worked me into his schedule late in the afternoon. We first thought it was something caught in the blower; he removed a piece of paper and it worked fine again. But, the knocking started the next day & night. So, back to a cold house. Called early on a SUNDAY AM & he was at the house by 8AM, pulling everything apart. He finally located a bad relay switch in my 13yo Lennox on the circuit board.
First thing Monday he picked up a new Lennox part & it was installed & working by 11AM! Plus, my upstairs furnace had gone out in the meantime & he found a loose wire & repaired that too. He also fixed my thermostat--it needed batteries & was on the fritz. I couldn't get the cover off, so he was able to remove it successfully.
His price was very fair, but his persistence in a terrible problem was over the top. He works hard & fast. He's very polite & does not try to "charm" his way to higher expenses and unnecessary repairs.
As a senior, I am very relieved to find an honest, hard-working man who is also a genius IMHO.