tidefan
TRUST RATING
Member since 11/03/2010
Reviews 5
Average Rating
Helpful Votes 2

Shower Doors by TJ

Posted on: 2/24/2013

Very Nice Job

When another glass company's poor customer service threatened to delay our project even further, Shower Doors by TJ stepped in by offering an appointment the very next day. The outcome of the job was excellent both in form and function, and I especially appreciated that TJ and his staff were sticklers for those things important to discerning customers: calling ahead to confirm the appointment, arriving on-time, and keeping one's word on everything promised.

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Echols Glass & Mirror

Posted on: 12/28/2012

Re: Echols's Reply

Companies reap what they sew and my comments and the other reviews on Echols's difficulties with proper customer service standards speak for themselves. That a company cannot make an appointment during regular business hours on a workday—even though it precedes a holiday—speaks for itself. Some companies use social media to solicit customer feedback to improve their business, but this one used it to drive a wedge between me and my contractor. As a business strategy, punishing the customer is rarely successful. Rather than using Echols, I chose another company via Kuzdu (which I've also reviewed) with more than 350 positive reviews and am pleased with both their product and excellent customer service.

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Maintenance Free Window Company

Posted on: 12/13/2010

I Trust and Recommend Maintenance Free Windows

Maintenance Free Windows installed 31 windows in our 50-year old home and met our every expectation in both sales and installation. This company did what it said it would do and even installed our windows earlier than promised. Greg recommended that we consider "opening up" our recently remodeled kitchen by forgoing the traditional window grids and installing a slider window. That one suggestion made quite a difference in the look and enjoyment of our kitchen. The installers are expert craftsmen in both installing the windows and capping the wood brick moulding (an option that makes the windows even more maintenance free). They worked in very cold weather so I was impressed they took the time needed to insure the seams were perfect and caulking was installed properly. We no longer hear the howling wind outside with these attractive, double-pane, low-e/argon windows and we also don’t feel an unsettling breeze coming from around them. In short, I can’t think of one thing I wish they would have done better. I trust Maintenance Free Windows and heartily recommend them!

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Top South

Posted on: 12/13/2010

Disappointing Experience

We purchased granite counter tops for our kitchen from Top South having bought a Corian job from them in the 1990s. This company also sells under the name "Granite Direct Warehouse". The company missed the promised installation date, failed to put the correct edge profile on part of the granite, and failed to order or manufacture all of the back splash pieces that we requested. This resulted in the company having to make 3 trips to install our relatively modest kitchen job. I would not recommend Top South as a provider for counter tops because they felt short in all the key areas that were important to me: product manufacturing, installation (the installers were great but they required 3 trips), and customer service.

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Taylor Home Improvement

Posted on: 11/3/2010

Great Deck Builder

Services Provided: Rebuilt my deck, redesigned the shape, installed new hand railing. Taylor Home Improvement rebuilt a deck that was formerly a sun room. They replaced some of the boards that were deteriorating and redesigned the shape of the deck to give it a more modern and appealing look. In addition, they installed a sturdy and attractive hand rail around the deck that really gives it a nice finished look. I like the fact that they covered most of the fasteners with trim boards so that you don't see lots of screws or nails when looking at it. Brad and his team worked through some adverse weather conditions to complete the deck, but they never cut corners just to finish the job. I've used Taylor Home Improvement for 3 significant projects and have been pleased with the outcome every time. Brad is very easy to work with and puts a lot into the design aspect of projects so that the outcome is both structurally sound and visually appealing. I like that!

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