went from ALLGOOD to ALL- BAD
I was a repeat customer and Allgood was a no-show!
I used Allgood in August, when the pilot light went out on my water heater. A technician was there in less than 2 hours. I was quite impressed. Price seemed high at $200 to replace a wire but, the problem was fixed and I was happy!
Sunday evening the pilot light went out. I called Allgood to leave a message so I could get a Monday appointment. I was told someone would call me 730am. I called them at 830am and was advised they would be there between 1 -4pm. At 3:15pm I called them. They didnít seem to know who I was but, assured me the technician just finished a job and would be there by 5pm. I went home and waited. At 545pm, I called and reached the answering service. Received a callback but again they didnít seem to know who I was. I explained the part they replaced in August, which had a 60 day warranty, was not working 73 days later. He said there would still be a charge and I realized I wasted my entire day counting on them and still had no hot water. I told them I was disappointed and that I would call someone else. 730pm the technician calls to say heís running late. Obviously poor communication is not just with the customers. 745am this morning Allgood calls to tell me the original tech, who is familiar with my (standard) unit can stop by now if Iíd like.