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TRUST RATING
Member since 11/11/2010
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Nanston Dental Group

Posted on: 11/11/2010

Call In Center problems

To stay within my PPO I scheduled an appointment through the telephone number provided online (which I now know as the "Call In Center") to repair a broken tooth (I just moved to the area and am a new patient.) I arrived the requested 15 minutes early to fill out the new patient paperwork. I was finally called 30 minutes after my scheduled appt. As I was being prepared for x-rays, I was told my teeth would be cleaned shortly. "You DO know that I am here because I have broken a tooth?" I replied. "But don't you need a cleaning?" she asked. "I probably do, but I made an appointment because I have a broken tooth," I replied. "Did you make it through the Call in Center? We've been having trouble with them," she said. "I called the number provided by my PPO and told her no less than three times that I had a broken tooth, and needed an appointment for that." I was then asked to go back to the waiting room...the receptionist called me and said she could have someone see me in 2 1/2 hours. I asked for the paperwork I had filled out as well as the copy of my Driver's License and Dental Insurance card and left to find another dentist.

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