Finally some "hope" for the problem
Actually, Shane hasn't completed the work yet but I had to write something about his promptness in helping us with the problem of wasps in our chimney. I've used two pest control services that couldn't help me and tried to sell things to me. That is the problem, you never know when they are feeding on your desperation. I called Shane one morning and he was out here the same day. I actually missed him and he turned around and came back. He talked with me about the problem. While I know that these pests can come back, I finally felt a glimmer of "hope" with the problem. He was very good about explaining to me my options and when my husband called he provided him with the same courtesy. He answered all of my husbands questions and double checked into something my husband had questions about. With that said, I haven't had the service done yet, should be today, but I wanted to write something about Shane's customer service. It is the best I've seen since living here. Thank you again Shane and I look forward to the finished product!