Faced with a lock-out, I called Decatur Lock and Key Shop today (Saturday noon). They were at my house within 15 minutes, and had my lock opened in 15 seconds! The person who arrived was extremely courteous and professional. The person who answered the phone was less so (only slightly). I hopefully won't make this kind of absent-minded 75 buck mistake again, but I most certainly would use this company again without hesitation.