After having two prior estimates for repair work (I was told the compressor needed replacement), I called these guys for a third opinion based on the stellar reviews here. The first technician was quick to tell me I needed a new electrical power box (which is outside by the unit) because it was "burnt and melted". Upon examination, a small part did appear to be burnt. The tech assured me that he was "99% sure" this would fix the problem. For $175 you can imagine how elated I was and immediately felt better knowing that I was probably getting bamboozled by the first 2 companies that came out. That all went down the tubes when he, not surprisingly, added that the compressor was indeed bad after closer examination. At that point I felt like I had just poured $175 down the drain, but concluded that it probably did need replacement anyway - it just wasn't the root of the problem. I was quoted $795 for labor (compressor was under warranty) to fix. The next day I was told $975. What? I called foul and in the end, they honored the first quote, but it took some complaining. The job was completed today satisfactorily.
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