I'm Very Picky and Yes, You can trust them! -- Upd
I just purchased a home and the home inspector advised me that he tried everything, but could not get water to my master shower. So I called Derek and he sent over Nigel. They fixed the problem which was a lever that no one else knew about. At No Charge. Needless to say they are my only plumbers to this date.
In JULY- 2012 this Company did it again and helped me fix my garbage disposal from the phone after I described the problem. NO COST TO ME AGAIN!!!
This does not happen now a days!!! That's why their my plumbers for life!!!