Understaffed Means Quality Suffers
UPDATE: I sent an e-mail to Dee to explain the experiences I had with her Smyrna location. She e-mail me back the next business day and was kind enough to offer a possible solution. I am thankful that she cared enough to try to make the situation right. **Therefore, I am increasing the stars on this review.
When I dropped off my Lhasa Apso the morning of his appointment, a new receptionist at the front desk greeted me. She claimed "oh he has lots of knots" Well, he had 3. Matter of fact, I pointed one out that she missed because I rub him and play with him every day.
Next, I said "I know this may be in his file but please put a muzzle on him when working in and around his ears."
I CANNOT BELIEVE at around 2pm that afternoon we received a call that Brenda the groomer could not do anything with "all the knots" and couldn't groom his face because he was giving her a hard time. Simple question was asked "Did you put a muzzle on" Answer, no.
$70.00 for a close cut where his legs were cut CHOPPY and a tuft of hair on his buttock was not cut, and a small tuft of hair on his beard was not cut.