No Client Service -especially on billing issues
Be careful you don't get lost in the monolithic organization called Atl. Gastroenterology Associates. I have been dealing with an issue with them for 1yr+. My husband and I both had colonoscopies in Dec 2009 and were assigned 2 different drs. We discussed with both doctors that the ins. co. assured us that the procedures were fully covered the first time. Dr Peji coded it differently than the other dr. and the ins. co did not cover it. When I tried to deal with this through the billing dept. the machine says they will call back in 72 hours. Never got in touch with anyone. Finally I wrote a letter to Atl. Gastroenterology. No answer. Requested to speak to the dr. - never did. Finally after calling Galen Advisors for the 6th time to try to payoff this bill and getting voice mail, I wrote an email. That was 5 days ago. No response. Another call today - more vm. They won't even reply to get the bill paid off! Don't deal with these people. The insurance billing hassle with Galen only gives you grey hair!!