My father drove an hour and a half from WV to choose a monument for my deceased mother. I live in Pittsburgh and I met him there and we chose a beautiful monument and received a itemized printout and picture of the monument we chose. Kurtz neglected to put a line on that my father chose, "our love is love forever." We called after seeing the monument and noticing the mistake and was treated rudely by the receptionist twice. After having our lawyer call, we did receive a response that they would fix the problem. They never replaced the monument. They sent local company in WV to engrave the line on the stone. Because of Kurtz mistake, they did not have room to engrave it where it was originally suppose to be, so they had to engrave it on the bottom of the base facing up where you can barely see it unless you are facing down. Because my father is so devestated at the loss of my mother, we did not want to upset him any further by pursuing a law suit. We were never offered any sort of refund or discount. Not that we are after money. We just wanted my mother's memory preserved as we chose. We did not get that with Kurtz. Not even a formal apology. We were treated poorly by Kurtz and each time I visit my mother's and eventually my father's grave, I will be reminded of it.