I hired them to replace a septic system but was talked into doing system rejuvenation by the technician with the work being guaranteed for 5 years. 1 day shy of a year the system failed. I called Total Septic on Saturday night; the paperwork said emergency 24hr service. When I finally got a hold of them MONDAY morning the tech that worked my job had been fired, instead they sent out the general manager. The GM arrives at my house and with out looking in the tank tells me the rejuv has failed and I need a new system, there are no warranties with this company and everything I was told last year was wrong. He then writes up a statement for a legal job with a permit or his “special” with no permit? After he leaves I called the company back to inform them of his side offer“Wow! He was giving you’re a really great price!” Is the response I heard. I don’t know who owns this company but buddy you are getting ripped off as badly as your customers.