RMarks
TRUST RATING
Member since 2/02/2011
Reviews 2
Average Rating
Helpful Votes 0

Horse Pro Trailers

Posted on: 2/2/2011

Excellent Customer Service

If you need a horse trailer, Horse Pro Trailers is the place to go. In my experience, the vast majority trailer sales people don't own horses, donít own a trailer and don't know the doís and doníts. Sheri keeps horses, pulls a trailer regularly and really understands how to design a quality trailer for both horse and owner. It's clear she is passionate about her business and ensuring a positive customer interaction in my experience. I've dealt with Sheri on 3 different trailers with 3 different manufacturers over the past 10 years. When there have been issues (which are inevitable), she has worked with both the manufacturer and/or local facilities to ensure issues were addressed with quality and in a timely manner. Itís been a pleasure working with her and leveraging her experience and counsel on how to properly design my trailers. She has always been very responsive both via email and phone. I once had an issue where I was stranded on the side of the road with a flat trailer tire late on a Sunday evening. I wasnít sure exactly the right way to change the tire and was panicked since I was loaded with horses. Sheri took my call and stayed on with me and walked me through how to change the tire for well over 30 minutes. She even called me the next day to make sure Iíd made it home all right. Great trailers but an even better person behind the trailers. Buy here.

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Good experience

Good service and fair price. Really appreciated the service. They spent the time to ensure I understood all the details.

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