Member since 2/04/2011
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Schantz Home Improvement Company

Posted on: 2/4/2011

Excellent Customer Focus

Schantz Home Improvement installed a new roof on my house 1˝ years ago. Their price was not the best, but I chose them because of their professional approach. They took time to thoroughly inspect my roof and took photographs to illustrate problem areas. Then they explained their recommendations, AND my options for each situation, AND answered all my questions. When they gave me their proposal it included photographs of the areas we discussed and described in detail what they would do for each situation. The roofing crew arrived on time, cleaned up thoroughly at the end of each day, and covered exposed sections of roof with a tarp between days. This week I discovered water dripping from my porch ceiling during a heavy rain storm. My house is 100 years old so I know stuff happens. What happened next is the reason I am writing this review. Greg Schantz came out the next day and quickly discovered the problem, took photographs, and showed me what the problem was. Later the SAME DAY a crew arrived and made repairs in less than an hour! All the work was covered by the warranty, and there was no charge for the repairs. We have now had 24 hours of heavy rain with no leaks. I am very happy to report that Schantz’ warranty service was just as thorough and courteous as their original work. If customer focus and prompt quality work are important to you, then Schantz gets my highest recommendation.

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