SSMatron
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Member since 2/11/2011
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Atlanta Craftsman Interiors

Posted on: 2/11/2011

Satisfied in Sandy Springs!

From the first phone conversation, I had good vibes from Olivia. We scheduled an appointment for two days later. Meanwhile, we sent her pictures of the 'lift chair' recliner that needed re-upholstering and the wicker that needed painting, including the room in which they were to 'live.' It was WON-der-ful to have specially selected books of fabric swatches, not only color-coded for the room but ALSO brought TO the room. IT was sooo civilized! The selections were made and the deal was sealed. Russel & his helper were outside waiting in the van to come and whisk them away! Free of extra charge, I might add. That was on Friday. They returned the next Tuesday. Inspecting very closely, I found a little crinkle at a low spot in the inside back of one of the arms. They were very enthusiastic about taking it back to the shop, wanting me to be happy! I had the recliner back within 24 hours. It's difficult to imagine anyone being more service-oriented and customer-centered than Olivia & Russel. Give them an opportunity to help you. (They also do drapes, including the installation.)

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