The hype and ads for this company had me believing they were better than the rest. Not so. We were putting our house on the market and wanted the best. We were very disappointed. The work was no better than Metro Carpet, who does our entire 2nd floor plus stairs for $75. Zerorez charged a whopping $333! They gave us a 3-hr window instead of an appt time, so we had to hang out all afternoon waiting for them. They also required us to vacuum and move the furniture, whereas Scott at Metro does all that and appears at his exact appt time. I don't mean for this to sound like an ad for Metro Carpet, because he doesn't do a perfect job, either, but Zerorez left behind the same stains that Metro does, for 4 times the price!