Sloppy work and horrible customer service
During installation, Robert did not have the correct shower door handle we ordered, but came out a week later to bring it and also had to adjust the shower door because it was leaning in too much from the wall. A few weeks later, the shower door was leaning again, and there was at least a 1/4" difference between the height of the door and the adjacent glass. I also noticed that the tile that the bottom door hinge was screwed into was cracked all the way across at the top and bottom screws. We called Robert and informed him of the situation. He said they are not responsible for cracked tiles, but he would look at it the next day. He showed up a day late and stood on my white floor mat in filthy shoes while unscrewing the door. Once the door was removed I noticed that one of the 4 screws was never drilled in (just a black sharpie mark) and I pointed it out to Robert. I also asked if he had used a proper diamond drill bit to make the holes, and he admitted that he preferred to use cheaper tools because they work better for him! He refuses to take responsibility for the cracked tile and hung up on me when I called to ask him to either hire a tile contractor to replace it, or to reimburse some of the money we paid to him to cover the cost of fixing it.