Member since 3/04/2011
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Castrol Premium Lube Express

Posted on: 3/4/2011

Never had customer service this good

Okay - I pull into the gas station/penzoil place because I heard a weird flapping noise. The service man sees me with my hood open, comes over and looks at it, calls the manager over - they confirm it is a torn belt. Since it's after closing, they lock my car up in the service station overnight, and the guy gives me a ride home and even offers to pick me up to get to work in the AM!! All this, and they fix it and charged me such a resonable low amount. I have never experienced anything that positive in a car service place. Just the nicest most considerate guys and great at what they do. And they really know a ton about cars. Just so helpful - what could have been an expensive inconvenient nightmare was really painless.

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